VoIP and Teams – Partners in Connectivity

We explored some of the traditional methods of communication we have in our workplaces in the previous article, unfortunately we concluded that they don’t quite do what we want them to anymore. You must use effective forms of communication to boost productivity – and in turn promote success – in the workplace.

Let’s look at some of the modern forms of communication and see where they may fit into your business.

Microsoft Teams: The Modern way to Communicate

Microsoft Teams – over recent years – has established itself as one of the leading lights of the entire Microsoft ecosystem, it has rapidly become an internationally renowned communicative business application. Teams can seamlessly integrate with other apps in the ecosystem, this means it offers a single location for file sharing, the coordination of tasks, meeting scheduling, and important communication.

VoIP – landline telephones better alternative

VoIP stands for Voice over Internet Protocol. VoIP makes no visible changes to your phone system – on the surface that is – but beneath the surface there are many changes, it makes it possible to call directly with a computer or a VoIP phone from anywhere on the globe, all whilst allowing you to continue offering a level of service that your clientele have become familiar with.

VoIP is cheap – in comparison to the alternative, this is one of the many reasons that it is the modern choice for many business owners around the world – they can communicate with their team no matter the circumstances.

Why VoIP?

Service mobility

Traditional phone systems offer no service mobility – they are assigned to a specific number at a specific location, which makes remote working impossible. The process of remote working with traditional telephony is long and drawn out, your team will have to remember the right codes and keys to dial on their devices in order for it to appear as the reputable company number when making calls, a process – that in the modern world – is far too laborious for a modern business to be successful.

The ‘office setting’ from anywhere

With VoIP you can produce levels of professionalism that mirror the office setting from anywhere on the globe – theoretically, you could be on the beach and still have a productive workday (providing you have an internet connection). Working out of the office has no effect on the service you are able to offer your clientele, the call is carried out in the same way, they dial the same familiar reputable number they always do; the call will be answered with the same professional greeting, and all activity and will be in line with company procedure as normal.

As we discussed briefly in the previous article, modern day customers are fickle, this means that the first point of contact can make the difference between a successful dialogue and a failed one.

VoIP allows your team to – quite literally – take the office home with them, it allows you to have a completely flexible team that can work from anywhere, your client will be oblivious none the less, and they will still receive the top-quality service you pride yourself in.

Reliability

VoIP – not only allows you to choose where your calls take place, but also allows you to work under any circumstances. For example, if you and your team are forced to leave the office due to a disaster or any unforeseen circumstances, you can still work, just move to any new location with an internet connection.

Microsoft Teams Meetings: Modern meetings for a modern workplace 

As we explored in the previous article – meetings have always been a difficult part of work.

With remote working coming ever more popular, meetings can now be undertaken via Microsoft Teams, this gives you the opportunity to plan meetings ahead of time and – with the help of Teams – always find a slot that works for the team members you want there.

With Teams you can use your time more productively, you don’t need to waste your limited time organising meetings, instead the meeting experience is brought to the comfort of your own home, no matter where you are situated on the globe. Teams offers stability in what has been a very uncertain time for many, you can continue working whilst promoting your company ethos and values, both are invaluable to your organisation.

Keeping up with technological advancements in the workplace is essential, being familiar with modern technological advancements will ensure that your team, suppliers, and most importantly, your customers stay connected – and in turn – can achieve the level of service they aim for.

Ensuring value from your IT

Using the tools at your disposal in your 365 ecosystem correctly will ensure value. You have the power to revolutionise the way your organisation produces work. We can ensure that you implement the right tools, use them correctly, and plan for the future with those tools as important assets in the prolonged success of your organisation. Our success can be attributed to one thing: TRUST. Ever since our very first year in business our clients have been happy to recommend us to other businesses, and we have grown steadily as a result of these recommendations. We can help you to truly get the best from your IT in the most secure way possible. Don’t hesitate – contact us now!